{"id":7171,"date":"2020-02-10T18:12:01","date_gmt":"2020-02-10T10:12:01","guid":{"rendered":"http:\/\/www.nikyang.com\/?p=7171"},"modified":"2020-03-25T16:10:34","modified_gmt":"2020-03-25T08:10:34","slug":"news_100220_en","status":"publish","type":"post","link":"https:\/\/www.nikyang.com\/en\/news-events\/news_100220_en\/","title":{"rendered":"NIKYANG fights Coronavirus with You!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7171\" class=\"elementor elementor-7171\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ecd0b96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ecd0b96\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-898cf4f\" data-id=\"898cf4f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d392eb elementor-widget elementor-widget-text-editor\" data-id=\"3d392eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<h5><span style=\"color: #0000ff;\"><strong>Notices on our After-sales Services<\/strong><\/span><\/h5><p>Dear NIKYANG Customers,<\/p><p>We wish you all the best and stay healthy all the time!<\/p><p>With the outbreak of Novel coronavirus, NIKYANG has been keeping an eye to the epidemic situation and we strive our best to contribute to the epidemic prevention and control.\u00a0 In order to keep our services in line with your daily operation, we have adjusted our arrangement as follows:<\/p><h6><span style=\"text-decoration: underline;\"><strong>1. Working hours<\/strong><\/span><\/h6><p>Starting from 10 Feb, after-sales service support will be resumed. (If the local government has issued a business requirement after 10 Feb, it will be implemented according to the local government regulations).<\/p><h6><span style=\"text-decoration: underline;\"><strong>2. Channels for After-sales Services<\/strong><\/span><\/h6><ul><li><h6><span style=\"color: #3366ff;\">Online Reporting for Maintenance<\/span><\/h6><\/li><\/ul><p>To improve communication efficiency, we encourage you to use our WeChat (NIKYANG_HK) and raise out your request at the menu of \u201cSelf- Service\u201d platform or enter the link (<a href=\"http:\/\/css.nikyang.cn\/\">http:\/\/css.nikyang.cn<\/a>) for assistance.\u00a0 Once we received your inquiry, we will try our best to address your problem remotely.<span style=\"font-family: Arial, sans-serif; font-size: 12pt; text-indent: -18pt;\">\u00a0<\/span><\/p><ul><li><h6><span style=\"color: #3366ff;\">Service Hotline<\/span><\/h6><\/li><\/ul><p>Service Hotline will be available during office hours (Mon \u2013 Fri, 9am \u2013 6pm), to support service requests or provide technical consultancy.\u00a0 Our experienced engineers will offer free online remote support.<\/p><h6 style=\"text-align: center;\"><span style=\"color: #3366ff;\">Sales Inquiry:<\/span><\/h6><h6 style=\"text-align: center;\"><span style=\"color: #3366ff;\">+86-10 6527 8522<\/span><br \/><span style=\"color: #3366ff;\">+86-21 6352 3826<\/span><\/h6><h6 style=\"text-align: center;\"><span style=\"color: #3366ff;\">+86-20 8329 2451<\/span><\/h6><h6 style=\"text-align: center;\"><span style=\"color: #3366ff;\">After-sales technical support: 4006 337 656<\/span><\/h6><h6><span style=\"text-decoration: underline;\"><strong>3. Remote Assistance Service<\/strong><\/span><\/h6><p>For the sake of protecting our well-being, we strive to reduce personnel mobility and isolate ourselves from exposure to the epidemic.\u00a0 To address your instrument installation concerns and maintenance issues, we provide remote assistance services.\u00a0 No matter where we are, NIKYANG promises we will still keep its highest quality and efficient services as usual.<\/p><h6><span style=\"text-decoration: underline;\"><strong>4. Accessory Consumables for Order<\/strong><\/span><\/h6><p>Accessory Consumables are still available for order as usual.\u00a0 However, we appreciate your understanding as different regions may encounter delays \/ blocking due to local logistics situations.<\/p><h6><span style=\"text-decoration: underline;\"><strong>5.\u00a0 Epidemic prevention related customers are our top priority<\/strong><\/span><\/h6><p>For customers who are working in epidemic prevention areas, we do our utmost and set your request as priority task.\u00a0 If there is any urgent need, please contact our local sales personnel for assistance.<\/p><h6><span style=\"text-decoration: underline;\"><strong>6.\u00a0 Real-time adjustment<\/strong><\/span><\/h6><p>We will keep updating our services and arrangements according to the national prevention and local control policy.\u00a0 Thank you for your understanding and support!<\/p><p>NIKYANG will monitor the epidemic situation closely and match with local government control &amp; prevention policy to fight the disease together, aiming to resume our customer services back to normal.<\/p><p>Thanks for your continuous support to NIKYANG!<\/p><h6>NIKYANG Enterprise Ltd.<\/h6><h6>10 Feb 2020<\/h6>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Notices on our After-sales Services Dear NIKYANG Customers, We wish you all the best and stay healthy all the time! With the outbreak of Novel coronavirus, NIKYANG has been keeping an eye to the epidemic situation and we strive our best to contribute to the epidemic prevention and control.\u00a0 In order to keep our services [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7181,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[22],"tags":[],"_links":{"self":[{"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/posts\/7171"}],"collection":[{"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/comments?post=7171"}],"version-history":[{"count":10,"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/posts\/7171\/revisions"}],"predecessor-version":[{"id":7290,"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/posts\/7171\/revisions\/7290"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/media\/7181"}],"wp:attachment":[{"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/media?parent=7171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/categories?post=7171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nikyang.com\/wp-json\/wp\/v2\/tags?post=7171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}